Just call me 55052 because that's what I am to this site

I don't know why, but whenever I access chat (from day one), I get assigned the number 55052 as my NAME, NOT MY RGISTERED NAME. I hope you can imagine how frustrating it is to know that people cannot EVER tell when I am online in Chat. Why is the sytem not using my nickname as it should so I could be easily identified? If it has something to do with verification, then please understamd that I have been waiting for 10 days at least to be verified. I have submitted an email about this, but none of my emails have been answered. Very frustrated right now.